ThankView Is Hiring!
We are looking for passionate, driven and hardworking people to join our family. At ThankView we offer:
Healthcare Coverage
Delicious Coffee
An Office in Manhattan
A Fun Environment
Current Open Positions
Front End Developer
ABOUT THANKVIEW
ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.
We are looking for a smart, creative, go-getter to help build new features on our platform and automate our internal processes to make us run as efficient as possible. We're a very small team and we get a lot done with very few resources. You'll work directly with the CTO and you will own everything you do whether it’s working on our backend API or building a frontend Angular directive. We take pride in our work and you should too. You’ll have plenty of opportunity to design and build things and see the direct impact it makes on our clients.
As one of the first hires on this team, there will also be ample opportunities to tailor your career growth in the direction that interests you most - whether that's coding full-time or moving into a more managerial position as we scale the team.
WHAT YOU'LL BE RESPONSIBLE FOR:
- Working with the scrum team to plan our product roadmap
- Through scrum, building and shipping new features of our platform
- Quickly solving technical issues and being able to provide technical information for our clients
- Thinking creatively about technical solutions and communicating it clearly with the team
- Help in scaling our engineer team
WHAT YOU'LL LOVE ABOUT US:
- We are a team of smart, interesting, diverse, funny, and energetic people
- We offer competitive compensation, health benefits and a fun, relaxed office environment
- We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously
- We believe success comes from the collective effort of all, which is why all team members receive equity in the business
- Right off the bat we offer our employees 17 days of vacation, 6 work from home or sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world
- We reside at a stylish office space in Manhattan's Financial District which offers a selection of free fitness classes
WHAT WE’LL LOVE ABOUT YOU:
- You’re passionate about learning and helping the business grow
- You love to solve difficult, challenging problems
- You have the ability to say "No" and are willing to challenge others in a constructive way
- You’re positive, generally happy, and a joy to be around
- You thrive in a fast-paced, collaborative environment
REQUIREMENTS:
- Experience with AngularJS, Javascript, SASS, CSS, Gulp, Git
- 2+ years of experience preferred, but not required
- Computer science bachelor’s degree preferred, but not required
- Overall positive attitude with a passion for learning
TO APPLY:
Please send your resume with "Front End Developer" in subject line to jerry@thankview.com.
Customer Support Associate
ABOUT THANKVIEW
ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.
WHAT YOU'LL LOVE ABOUT US:
We offer competitive health benefits. We believe success comes from the collective effort of all, which is why all team members receive equity in the business. Right off the bat we offer our employees 17 days of vacation and 6 sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world.
We are committed to growing our employees as well as our company; being a part of ThankView will open up a variety of opportunities in terms of development and career growth (and the stats to prove it as more than 20% of our staff have been promoted since they joined!). Lastly, we also believe deeply in office culture and have monthly bonding events to highlight our employees.
WHAT YOU'LL BE RESPONSIBLE FOR:
- Handle customer requests, questions, and complaints to deliver an awesome customer experience through ThankView’s variety of communication channels
- Be the ultimate problem solver, always thinking creatively and leaving the customer smiling
- Set and keep track of customer expectations and recurring issues
- Keep up-to-date with product knowledge in regards to any new features or changes
- Identify potential up-sell or cross-sell opportunities with existing customers
- Provide customers with knowledgeable, compassionate, and timely resolutions to their inquiries while maintaining a positive, professional, and friendly attitude that fosters a sustainable and mutually beneficial relationship
- Escalate technical issues through appropriate channels as necessary
- Relaying customer’s experiences and feedback to the rest of the team
WHAT WE’LL LOVE ABOUT YOU:
- You have a passion for helping customers
- You’re a team player who is willing, patient, and happy to help
- You are inquisitive, love to learn, embrace failure, and never give up
- You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a customer
- You care deeply about representing our brand and leaving a positive impression with the customers you support
- You thrive in a fast-paced, dynamic, and collaborative environment
REQUIREMENTS:
- Excellent customer service skills including clear, concise written and verbal communication
- Detail-oriented with exceptional organization, task and time management
- Self-motivated, independent, highly flexible and proactive with a team mentality
- Proficiency in Mac OS, Microsoft Office Suite/Google Docs, and Gmail
- Experience in SaaS customer service a major plus
- Positive attitude and a sense of humor!
TO APPLY:
Rather than a traditional resume cover letter, we ask that you please send a break up letter as your cover letter.
- You can break up with any person, place or thing
- The person, place or thing can be real or fictional
- The letter should be at least 250 words
Please send your break up cover letter & resume with "Customer Support Associate" in the subject line to nadya@thankview.com.
ABOUT THANKVIEW
ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.
We are looking for a smart, creative, go-getter to help build new features on our platform and automate our internal processes to make us run as efficient as possible. We're a very small team and we get a lot done with very few resources. You'll work directly with the CTO and you will own everything you do whether it’s working on our backend API or building a frontend Angular directive. We take pride in our work and you should too. You’ll have plenty of opportunity to design and build things and see the direct impact it makes on our clients.
As one of the first hires on this team, there will also be ample opportunities to tailor your career growth in the direction that interests you most - whether that's coding full-time or moving into a more managerial position as we scale the team.
WHAT YOU'LL BE RESPONSIBLE FOR:
- Working with the scrum team to plan our product roadmap
- Through scrum, building and shipping new features of our platform
- Quickly solving technical issues and being able to provide technical information for our clients
- Thinking creatively about technical solutions and communicating it clearly with the team
- Help in scaling our engineer team
WHAT YOU'LL LOVE ABOUT US:
- We are a team of smart, interesting, diverse, funny, and energetic people
- We offer competitive compensation, health benefits and a fun, relaxed office environment
- We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously
- We believe success comes from the collective effort of all, which is why all team members receive equity in the business
- Right off the bat we offer our employees 17 days of vacation, 6 work from home or sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world
- We reside at a stylish office space in Manhattan's Financial District which offers a selection of free fitness classes
WHAT WE’LL LOVE ABOUT YOU:
- You’re passionate about learning and helping the business grow
- You love to solve difficult, challenging problems
- You have the ability to say "No" and are willing to challenge others in a constructive way
- You’re positive, generally happy, and a joy to be around
- You thrive in a fast-paced, collaborative environment
REQUIREMENTS:
- Experience with AngularJS, Javascript, SASS, CSS, Gulp, Git
- 2+ years of experience preferred, but not required
- Computer science bachelor’s degree preferred, but not required
- Overall positive attitude with a passion for learning
TO APPLY:
- We are a team of smart, interesting, diverse, funny, and energetic people
- We offer competitive compensation, health benefits and a fun, relaxed office environment
- We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously
- We believe success comes from the collective effort of all, which is why all team members receive equity in the business
- Right off the bat we offer our employees 17 days of vacation, 6 work from home or sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world
- We reside at a stylish office space in Manhattan's Financial District which offers a selection of free fitness classes
WHAT WE’LL LOVE ABOUT YOU:
- You’re passionate about learning and helping the business grow
- You love to solve difficult, challenging problems
- You have the ability to say "No" and are willing to challenge others in a constructive way
- You’re positive, generally happy, and a joy to be around
- You thrive in a fast-paced, collaborative environment
REQUIREMENTS:
- Experience with AngularJS, Javascript, SASS, CSS, Gulp, Git
- 2+ years of experience preferred, but not required
- Computer science bachelor’s degree preferred, but not required
- Overall positive attitude with a passion for learning
TO APPLY:
- Experience with AngularJS, Javascript, SASS, CSS, Gulp, Git
- 2+ years of experience preferred, but not required
- Computer science bachelor’s degree preferred, but not required
- Overall positive attitude with a passion for learning
TO APPLY:
Please send your resume with "Front End Developer" in subject line to jerry@thankview.com.
Customer Support Associate
ABOUT THANKVIEW
ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.
WHAT YOU'LL LOVE ABOUT US:
We offer competitive health benefits. We believe success comes from the collective effort of all, which is why all team members receive equity in the business. Right off the bat we offer our employees 17 days of vacation and 6 sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world.
We are committed to growing our employees as well as our company; being a part of ThankView will open up a variety of opportunities in terms of development and career growth (and the stats to prove it as more than 20% of our staff have been promoted since they joined!). Lastly, we also believe deeply in office culture and have monthly bonding events to highlight our employees.
WHAT YOU'LL BE RESPONSIBLE FOR:
- Handle customer requests, questions, and complaints to deliver an awesome customer experience through ThankView’s variety of communication channels
- Be the ultimate problem solver, always thinking creatively and leaving the customer smiling
- Set and keep track of customer expectations and recurring issues
- Keep up-to-date with product knowledge in regards to any new features or changes
- Identify potential up-sell or cross-sell opportunities with existing customers
- Provide customers with knowledgeable, compassionate, and timely resolutions to their inquiries while maintaining a positive, professional, and friendly attitude that fosters a sustainable and mutually beneficial relationship
- Escalate technical issues through appropriate channels as necessary
- Relaying customer’s experiences and feedback to the rest of the team
WHAT WE’LL LOVE ABOUT YOU:
- You have a passion for helping customers
- You’re a team player who is willing, patient, and happy to help
- You are inquisitive, love to learn, embrace failure, and never give up
- You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a customer
- You care deeply about representing our brand and leaving a positive impression with the customers you support
- You thrive in a fast-paced, dynamic, and collaborative environment
REQUIREMENTS:
- Excellent customer service skills including clear, concise written and verbal communication
- Detail-oriented with exceptional organization, task and time management
- Self-motivated, independent, highly flexible and proactive with a team mentality
- Proficiency in Mac OS, Microsoft Office Suite/Google Docs, and Gmail
- Experience in SaaS customer service a major plus
- Positive attitude and a sense of humor!
TO APPLY:
Rather than a traditional resume cover letter, we ask that you please send a break up letter as your cover letter.
- You can break up with any person, place or thing
- The person, place or thing can be real or fictional
- The letter should be at least 250 words
Please send your break up cover letter & resume with "Customer Support Associate" in the subject line to nadya@thankview.com.
ABOUT THANKVIEW
ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.
WHAT YOU'LL LOVE ABOUT US:
We offer competitive health benefits. We believe success comes from the collective effort of all, which is why all team members receive equity in the business. Right off the bat we offer our employees 17 days of vacation and 6 sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world.
We are committed to growing our employees as well as our company; being a part of ThankView will open up a variety of opportunities in terms of development and career growth (and the stats to prove it as more than 20% of our staff have been promoted since they joined!). Lastly, we also believe deeply in office culture and have monthly bonding events to highlight our employees.
WHAT YOU'LL BE RESPONSIBLE FOR:
- Handle customer requests, questions, and complaints to deliver an awesome customer experience through ThankView’s variety of communication channels
- Be the ultimate problem solver, always thinking creatively and leaving the customer smiling
- Set and keep track of customer expectations and recurring issues
- Keep up-to-date with product knowledge in regards to any new features or changes
- Identify potential up-sell or cross-sell opportunities with existing customers
- Provide customers with knowledgeable, compassionate, and timely resolutions to their inquiries while maintaining a positive, professional, and friendly attitude that fosters a sustainable and mutually beneficial relationship
- Escalate technical issues through appropriate channels as necessary
- Relaying customer’s experiences and feedback to the rest of the team
WHAT WE’LL LOVE ABOUT YOU:
- You have a passion for helping customers
- You’re a team player who is willing, patient, and happy to help
- You are inquisitive, love to learn, embrace failure, and never give up
- You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a customer
- You care deeply about representing our brand and leaving a positive impression with the customers you support
- You thrive in a fast-paced, dynamic, and collaborative environment
REQUIREMENTS:
- Excellent customer service skills including clear, concise written and verbal communication
- Detail-oriented with exceptional organization, task and time management
- Self-motivated, independent, highly flexible and proactive with a team mentality
- Proficiency in Mac OS, Microsoft Office Suite/Google Docs, and Gmail
- Experience in SaaS customer service a major plus
- Positive attitude and a sense of humor!
TO APPLY:
- You have a passion for helping customers
- You’re a team player who is willing, patient, and happy to help
- You are inquisitive, love to learn, embrace failure, and never give up
- You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a customer
- You care deeply about representing our brand and leaving a positive impression with the customers you support
- You thrive in a fast-paced, dynamic, and collaborative environment
REQUIREMENTS:
- Excellent customer service skills including clear, concise written and verbal communication
- Detail-oriented with exceptional organization, task and time management
- Self-motivated, independent, highly flexible and proactive with a team mentality
- Proficiency in Mac OS, Microsoft Office Suite/Google Docs, and Gmail
- Experience in SaaS customer service a major plus
- Positive attitude and a sense of humor!
TO APPLY:
Rather than a traditional resume cover letter, we ask that you please send a break up letter as your cover letter.
- You can break up with any person, place or thing
- The person, place or thing can be real or fictional
- The letter should be at least 250 words
Please send your break up cover letter & resume with "Customer Support Associate" in the subject line to nadya@thankview.com.