ThankView Is Hiring!


We are looking for passionate, driven and hardworking people to join our family. At ThankView we offer:

Healthcare Coverage

Delicious Coffee

An Office in Manhattan

A Fun Environment

Current Open Positions


Customer Support Associate

ABOUT THANKVIEW

ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.

We offer competitive health benefits. We believe success comes from the collective effort of all, which is why all team members receive equity in the business. Right off the bat we offer our employees 17 days of vacation and 6 sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world.

When not working from home during COVID-19, we reside at a stylish Primary office space in Manhattan which offers free workout classes. We also believe deeply in office culture and have monthly bonding events to highlight our employees.

Lastly, we are committed to growing our employees as well as our company; being a part of ThankView will open up a variety of opportunities in terms of development and career growth (and the stats to prove it as more than 20% of our staff have been promoted since they joined!)

WHAT YOU'LL BE RESPONSIBLE FOR:

  • Handle customer requests, questions, and complaints to deliver an awesome customer experience through ThankView’s variety of communication channels
  • Be the ultimate problem solver, always thinking creatively and leaving the customer smiling
  • Set and keep track of customer expectations and recurring issues
  • Keep up-to-date with product knowledge in regards to any new features or changes
  • Identify potential up-sell or cross-sell opportunities with existing customers
  • Provide customers with knowledgeable, compassionate, and timely resolutions to their inquiries while maintaining a positive, professional, and friendly attitude that fosters a sustainable and mutually beneficial relationship
  • Escalate technical issues through appropriate channels as necessary
  • Relaying customer’s experiences and feedback to the rest of the team

WHAT YOU'LL LOVE ABOUT US:

  • We are a team of smart, interesting, diverse, funny, and energetic people
  • We offer competitive compensation, health benefits, and a fun, relaxed office environment
  • We take the responsibility to make sure you are excited, happy and find fulfillment in your work very seriously
  • We believe success comes from the collective effort of all, which is why all team members receive equity in the business
  • Right off the bat, we offer our employees 17 days of vacation, 6 work from home or sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world
  • We reside at a stylish office space in Manhattan's Financial District which offers a selection of free fitness classes. Namaste

WHAT WE’LL LOVE ABOUT YOU:

  • You have a passion for helping customers
  • You’re a team player who is willing, patient, and happy to help
  • You are inquisitive, love to learn, embrace failure, and never give up
  • You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a customer
  • You care deeply about representing our brand and leaving a positive impression with the customers you support
  • You thrive in a fast-paced, dynamic, and collaborative environment

REQUIREMENTS:

  • Excellent customer service skills including clear, concise written and verbal communication
  • Detail-oriented with exceptional organization, task and time management
  • Self-motivated, independent, highly flexible and proactive with a team mentality
  • Proficiency in Mac OS, Microsoft Office Suite/Google Docs, and Gmail
  • Experience in SaaS customer service a major plus
  • Positive attitude and a sense of humor!

TO APPLY:

Rather than a traditional resume cover letter, we ask that you please send a break up letter as your cover letter.

  • You can break up with any person, place or thing
  • The person, place or thing can be real or fictional
  • The letter should be at least 250 words

Please send your break up cover letter & resume with "Customer Support Associate" in the subject line to nadya@thankview.com.

Jr Designer

ABOUT THANKVIEW

ThankView is a New York City-based, fast-growing tech startup focused on making outreach for Universities and non-profits more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools, and nonprofits that seek to increase their engagement, learn more about their recipients through in-depth metrics and increase the overall financial impact of their outreach efforts.

We are looking for a driven, autonomous self-starter to join our design team. The ideal candidate is highly motivated and able to think and execute creatively. The Jr Designer will report to the Creative Director and will be responsible for assisting all aspects of the user onboarding design process, developing assets for ThankView marketing and social channels. Your work will have a direct impact on the growth of our company.

WHAT YOU'LL BE RESPONSIBLE FOR:

  • Designing creative assets for new and existing users
  • Designing creative assets for ThankView social and email marketing

WHAT YOU'LL LOVE ABOUT US:

  • We are a team of smart, interesting, diverse, funny, and energetic people
  • We offer competitive compensation, health benefits, and a fun, relaxed office environment
  • We take the responsibility to make sure you are excited, happy and find fulfillment in your work very seriously
  • We believe success comes from the collective effort of all, which is why all team members receive equity in the business
  • Right off the bat, we offer our employees 17 days of vacation, 6 work from home or sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world
  • We reside at a stylish office space in Manhattan's Financial District which offers a selection of free fitness classes. Namaste

WHAT WE’LL LOVE ABOUT YOU:

  • You’re passionate about learning and helping the business grow
  • You love to solve difficult, challenging problems
  • You have the ability to say "No" and will actively fight against feature creep and over-complication
  • You’re positive, generally happy, and a joy to be around
  • You thrive in a fast-paced, collaborative environment

REQUIREMENTS:

  • Immeasurable attention to detail
  • Proficiency in Adobe Photoshop and Sketch and/or Illustrator. Skill in Adobe Premiere, After Effects and a plus but not required.
  • Graduated with a degree in the arts
  • Overall positive attitude with a passion for learning
  • Illustration skills a huge bonus!

TO APPLY:

Please send your portfolio or link to a portfolio site & resume with "Jr Designer" in the subject line to keith@thankview.com.